The Banana Lab respects your personal information. When you put in an order or sign up for our newsletter you are automatically added to our mailing list. We do not and will not give out any information to third parties, marketing companies, etc. We also do not sell, rent, barter or trade any of your personal information.

We use your information to let you know about upcoming events, new merch and special deals. If you wish not to receive these updates, simply reply to newsletter@thebananalab.com with "UNSUBSCRIBE" in the subject or body of your e-mail. You will be removed immediately.

All sales are final. Many of the products we sell are collectible items, produced in limited numbers, therefore we do not accept returns or exchanges. It is possible that you may find slight variations or blemishes with your product as many items are hand assembled and hand painted. Also, some of our stock is imported from overseas and is not readily available in North America. Due to international shipping costs and the uniqueness of the products, our inventory on each item is very small. Thanks!

Slight imperfections are typical with this kind of product, and may even enhance the value. However, if your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we’ll be happy to exchange it for a non-damaged item. You must contact us within TEN (10) DAYS from the date of PURCHASE, using the procedure listed below. Please note: The Banana Lab will only accept defective returns for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you’ll be charged a 15% re-stocking fee or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence won’t be accepted.